Instagram and Facebook DM automation that never misses a message

Comment-to-DM automation for Instagram and Facebook

Comment automations turn a post into a lead magnet. Choose a keyword, write the private reply, and optionally a short public reply such as “Sent you a DM.” When someone comments the keyword, the system sends both, so the link or offer arrives in their inbox and the comment thread shows you responded.

• Keyword triggers on comments and DMs
• Private DM reply with links, plus an optional public reply
• A welcome message for first-time DMs
• Works on Instagram and Facebook Pages

Rules you control, not a chatbot guessing

Automations are rules your team writes, so every automatic reply says exactly what you approved. A human handoff pauses automations for a person for 24 hours whenever your team steps into the conversation, and an hourly cap keeps your accounts within safe limits.

A unified social inbox for your team

Instagram DMs and Facebook Messenger conversations sit side by side with comments on your posts. Your team replies from the inbox and the message is sent from your real account. Where Meta allows it, the human agent setting lets your team reply for up to seven days after a customer’s last message.

Ask AI what people are saying

Point Ask AI at one post, one conversation or the last few days, and it reads the comments or messages and reports the main themes, the questions people keep asking and the people who look ready to buy. Your team decides who to add as a lead.

Every conversation becomes a lead

DM senders and keyword commenters can be added to your CRM automatically, with the conversation saved to their history, so follow-up never depends on someone remembering a username.